Return & Exchange Policy
At Sneaker Soufflé, we take pride in offering high-quality products and providing a great customer experience. Please review our policy carefully before placing your order.
All sales are final. We do not accept returns or exchanges once an order has been placed and shipped. Please double-check your order details, including product selection, sizes, and shipping information, before completing your purchase.
If your order arrives damaged or defective, please contact us within 7 days of receiving your package at sneakersouffle@gmail.com. Be sure to include:
We will review your claim and work with you to resolve the issue appropriately.
We are not responsible for lost or stolen packages that have been successfully scanned and marked as delivered by the shipping carrier.
However, if your package is lost before being scanned into the carrier’s tracking system (meaning there is no tracking history or movement), we will take full responsibility and offer a replacement or a full refund.
If you believe your package is lost and has not been scanned in, please contact us at sneakersouffle@gmail.com with your order details.
Due to the nature of our products, we cannot accept returns or exchanges on any items, including but not limited to:
All items sold are considered final sale.
If you have any questions about this policy or need assistance with a damaged or lost order, please reach out to:
Sneaker Soufflé
Email: sneakersouffle@gmail.com
Website: https://sneakersouffle.com/
